Book Your Visit

1. Bookings & Payment

Bookings are subject to availability and are only confirmed once full payment has been successfully received and a booking/order confirmation has been issued.

Customers are responsible for checking that all booking details are correct before completing payment, including the session date, session time, ticket type and number of guests.

Prices are displayed in Australian dollars (AUD). Any applicable fees or charges will be shown during the booking and checkout process before payment is completed.

A booking is valid only for the date, time and number of guests stated in the booking confirmation.

Customers should retain their booking/order confirmation email, as it contains important booking information and must be used when contacting us about a rescheduling request.

By completing a booking, the customer confirms that they have reviewed and accepted these Booking Terms & Conditions and any other conditions presented during the booking process.

2. Rescheduling & Refund Policy

All bookings are final and non-refundable.

Rescheduling is not automatically available for every booking. Requests must meet the conditions below and must be made by replying directly to your original booking/order confirmation email.

Where rescheduling is permitted, each booking may be rescheduled once only, subject to availability. A reschedule is only confirmed once our team has replied to you by email confirming the change.

Bookings made 24 hours or more before the session

More than 24 hours before the session:
One reschedule is permitted at no additional charge, subject to availability.
Less than 24 hours but more than 4 hours before the session:
One reschedule may be permitted with a 50% rescheduling fee based on the total booking value, subject to availability.
Within 4 hours of the session:
Rescheduling is not accepted.

Bookings made less than 24 hours before the session

A 1-hour grace period from the time of booking applies only where the scheduled session is still more than 4 hours away.

Within 1 hour of making the booking:
One complimentary reschedule may be permitted, subject to availability, provided the session is more than 4 hours away.
After the 1-hour grace period:
If the session is still more than 4 hours away, one reschedule may be permitted with a 50% rescheduling fee based on the total booking value, subject to availability.
Bookings made within 4 hours of the session:
The 1-hour grace period does not apply and rescheduling is not available.
Important: A booking made less than 24 hours before the session does not extend the grace period or the 4-hour rescheduling cut-off.

The applicable notice period is determined by the time your rescheduling request email is received by us, including requests sent outside our opening hours.

Sending a rescheduling request does not automatically cancel, postpone or change your existing booking. Your original booking remains in place unless and until our team confirms the reschedule with you by email.

3. Age Requirements

Infants and toddlers are not permitted. Children under 8 are generally not permitted.

For children nearing 8 years of age, a parent or guardian may contact us before making a booking to request approval.

Approval is at the discretion of Cat Cafe Melbourne and will only be considered where the child is able to remain calm, follow our rules and interact appropriately with the cats without causing disruption.

If approval is granted, a signed waiver is required before entry, and the child must remain under close adult supervision at all times.

Important: Making a booking before receiving written approval does not guarantee entry.

4. Session Tickets & Entry

Each admission is valid for one person only for the entire booked session and cannot be shared or divided between multiple people.

Session sharing is not permitted. One guest cannot use part of a session and then leave so that another person can enter and use the remaining time.

Example: If one person attends the first 30 minutes of a 1-hour session, their admission cannot be transferred to another person for the remaining 30 minutes.

Every person entering the cat cafe must have their own valid admission for that session, regardless of how long they intend to stay.

5. Late Arrivals

Customers who arrive late may enter for the remaining time in their booked session, subject to normal entry requirements.

Please note: Late arrival does not extend the session finishing time and does not entitle the customer to additional time, a partial refund, credit or rescheduling.

We recommend arriving with sufficient time to be ready for your scheduled session.

6. No-Shows

If you do not attend your scheduled session and have not received confirmation from us that your booking has been successfully rescheduled, the booking will be treated as a no-show.

Please note: No-shows are non-refundable and are not eligible for a credit or rescheduling.

7. Booking Date, Time & Number of Guests

Your booking is valid only for the date, time, session and number of guests shown on your booking confirmation.

Customers are responsible for checking these details before completing their purchase.

Please note: Every person entering the cat cafe requires a valid admission. Additional guests who are not included in the original booking are not guaranteed entry and will be subject to availability and venue capacity.

8. Entry, Waiver & House Rules

Entry to Cat Cafe Melbourne is subject to compliance with our applicable Waiver & House Rules, safety requirements and reasonable instructions provided by our team.

Guests are responsible for reviewing the applicable rules before their visit and ensuring that members of their booking comply with them.

Please note: Cat Cafe Melbourne reserves the right to refuse or end a guest's participation in a session where necessary for the safety or welfare of our cats, customers or staff, or where applicable house rules or reasonable staff instructions are not followed.

9. Changes or Cancellation by Cat Cafe Melbourne

In exceptional circumstances, Cat Cafe Melbourne may need to change, postpone or cancel a scheduled session, including for safety, animal welfare, operational issues, emergencies or circumstances outside our reasonable control.

If we cancel a session: If Cat Cafe Melbourne cancels a session and cannot provide the booked experience, we will contact affected customers and provide an appropriate rescheduling, credit or refund option, depending on the circumstances.

This section does not affect any rights customers may have under the Australian Consumer Law.

10. Contacting Us About Your Booking

For booking-related requests, please reply directly to your original booking/order confirmation email so that our team can identify your booking.

Where a request requires our approval or confirmation, sending an email does not by itself change or cancel your booking.

Please note: Any approved booking change or reschedule will be confirmed by our team via email.