Opening Hours
Our opening hours vary depending on bookings and special events.
Typical session times:
- Monday – Friday: Sessions generally commence from 12:00 pm.
- Saturday – Sunday: Sessions generally commence from 11:00 am
Our final session is typically around 4:00 pm, however last session hours may vary depending on bookings and special events.
Contact Us
Have a question before your visit, need help with a booking, or would like to enquire about a private session? The quickest way to reach us is by completing the contact form below. We aim to respond as soon as possible during business hours.
Before You Send an Enquiry
Many common questions are answered in our Frequently Asked Questions (FAQs) . If you still need help, simply complete the contact form below and we'll be happy to assist.
Why Don't We Have a Phone Number?
As a small business, our team spends most of the day caring for our resident cats and assisting visitors in the lounge. To ensure we can give every enquiry the attention it deserves, we currently provide customer support by email rather than by phone.
Rescheduling & Refund Policy
All bookings are final and non-refundable. Not all bookings are eligible for rescheduling. Rescheduling is only permitted when the requirements of our Rescheduling & Refund Policy are met, including the applicable notice periods and restrictions. Fees may apply. Where rescheduling is permitted, each booking may be rescheduled once only.
